The Public Power Corporation, PPC (Δημόσια Επιχείρηση Ηλεκτρισμού, DEH) manages the power supply in Greece. The PPC website has information in English on the electricity tariffs, bill paying, off-peak services, outages, contract termination or succession and energy saving.
When moving in to a property, a Power Supply Contract must be signed at the nearest DEH office. A connection cannot be set up online or by telephone.
The following documents are required:
Generally, the connection process is managed more quickly if the departing occupant and the new occupant go to the DEH office together. This ensures that the power supply is not cut off.
When signing the Power Supply Contract, customers must also pay an amount against future consumption. The amount paid depends on the size of the property and the type of service and will be included in the first bill
When moving out of a property, customers must complete a "request for service disconnection" at a local DEH office a few days before they leave the property. An appointment for meter reading can also be scheduled. Once the service has been disconnected, a final bill is issued and sent to the new address. The amount due is based on actual consumption minus the amount paid when signing the contract. A refund is provided, if appropriate.
Bills are issued in Greek, every two months. They include small charges for local taxes and the television licence fee.
Electricity bills can be paid:
If payment is not made before the date indicated on the bill, the electricity supply may be cut off. Customers will need to go to a local DEH office to reconnect the service.
Bills are based on an estimation of consumption and meters are read three times a year.
Domestic electricity bills can be reduced by obtaining an off-peak electricity rate. There are two types of off-peak rates available, continuous supply and mixed (segmented). Continuous supply is available to customers in certain areas and to those who signed up for off-peak tariffs before 1988. Rates are reduced between 23:00-07:00. Mixed supply allows reduced rates between 23:00-07:00 from May to October, and between 15:30-17:50 and 02:00-08:00 from November to April.
Note: times may vary in certain areas.
To benefit from off-peak tariffs, fill in an application form at a DEH office. The following documents are required:
A fee must be paid to switch to this service.
During peak usage such as hot days when air conditioners are overloading the power company's systems, or during storms, particularly when there are high winds, power outages can occur. In addition, power surges are common in some areas. A power surge protector is recommended to protect appliances (computers, TVs, fax machines) when the power supply is resumed.
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